Privacy Policy

 

At Shop Mattress Now (“Company,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact customer support

  • Submit product reviews

  • Participate in promotions or surveys

The information collected may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information

  • Purchase history

  • Account login credentials

Automatically Collected Information

When you browse our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referral source

  • Website usage statistics

This information helps us improve website performance and enhance your shopping experience.

Cookies & Tracking Technologies

Shop Mattress Now uses cookies and similar technologies to:

  • Remember your shopping cart

  • Save your preferences

  • Improve website functionality

  • Analyze website traffic

  • Personalize your experience

  • Measure advertising performance

You may disable cookies through your browser settings; however, some website features may not function properly.

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver purchased products

  • Process payments securely

  • Communicate order updates

  • Provide customer support

  • Improve our website and services

  • Send promotional emails (only where permitted)

  • Detect fraud and unauthorized activity

  • Maintain website security

  • Comply with legal obligations

Payment Information

All payments are processed using secure third-party payment providers.

Shop Mattress Now does not store your complete credit card or debit card information on our servers.

Payment providers maintain their own privacy and security practices.

Shipping Information

Your shipping information is used solely to:

  • Deliver your order

  • Coordinate with shipping carriers

  • Provide shipment tracking

  • Resolve delivery issues

Shipping partners receive only the information necessary to complete your delivery.

International Customers

As we ship worldwide, your information may be transferred to and processed in countries outside your country of residence.

We take reasonable measures to ensure that personal information remains protected regardless of where it is processed.

Marketing Communications

If you subscribe to our mailing list, we may occasionally send:

  • Product announcements

  • New arrivals

  • Promotions

  • Exclusive discounts

  • Bedding and mattress buying guides

  • Company news

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

Product Reviews

If you submit a product review, portions of the information you provide may be publicly visible, including:

  • First name (or display name)

  • Rating

  • Review content

  • Date of submission

Please avoid including sensitive personal information in reviews.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping companies

  • Website hosting providers

  • Marketing service providers

  • Analytics providers

  • Fraud prevention services

  • Government authorities where required by law

Each service provider is expected to protect your information appropriately.

Data Security

We implement commercially reasonable technical, administrative, and organizational safeguards to protect your personal information against:

  • Unauthorized access

  • Data loss

  • Misuse

  • Alteration

  • Disclosure

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Maintain business records

  • Resolve disputes

  • Meet legal, tax, and regulatory requirements

When no longer required, information is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict certain processing activities

  • Object to specific uses of your information

  • Request a copy of your personal data where applicable

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Shop Mattress Now
Houston, Texas, United States

Email: sales@shopmattressnow.com 

Your Trust Matters

At Shop Mattress Now, protecting your privacy is just as important as providing exceptional sleep products. Whether you’re shopping for premium beds, mattresses, pillows, duvets, mattress toppers, mattress protectors, or luxury bedding, you can shop with confidence knowing that your personal information is handled responsibly and securely.