Welcome to Shop Mattress Now. We are committed to providing fast, secure, and reliable shipping services to customers across the United States and around the world. Whether you’re purchasing a luxury mattress, premium bedding, or bedroom accessories, we work hard to ensure your order arrives safely and on time.

Shipping Locations

We proudly ship to customers throughout:

  • United States (All 50 States)

  • Canada

  • Europe

  • Australia

  • Asia

  • Middle East

  • Africa

  • South America

  • Worldwide (where shipping services are available)

If your country is not listed during checkout, please contact our customer support team for shipping assistance.

Order Processing

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Most orders are processed within 1–3 business days after payment confirmation.

  • Custom, made-to-order, or oversized products may require additional processing time.

  • During holidays, promotional events, or peak seasons, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Delivery times vary depending on your location and shipping method.

Destination Estimated Delivery Time
United States 1–2 Business Days
Canada 2–3 Business Days
Europe 5–12 Business Days
Australia & New Zealand 6–14 Business Days
Asia 5–12 Business Days
Africa 7–15 Business Days
South America 7–16 Business Days

Please note that delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated during checkout based on:

  • Delivery destination

  • Product size and weight

  • Shipping method selected

  • Number of items ordered

From time to time, we may offer promotional free shipping on qualifying orders.

Large & Oversized Items

Beds, large mattresses, bed frames, and other oversized furniture may require specialized freight delivery.

For these products:

  • Additional handling time may apply.

  • Delivery appointments may be required.

  • Signature upon delivery may be necessary.

  • Certain remote or rural locations may incur additional shipping charges.

Customers will be notified before shipment if any special delivery arrangements are necessary.

International Shipping

We proudly serve customers worldwide.

International customers should be aware that:

  • Import duties

  • Customs fees

  • VAT or local taxes

  • Brokerage charges

are determined by the destination country and remain the responsibility of the customer.

Shop Mattress Now is not responsible for customs delays or additional government-imposed charges.

Tracking Your Order

Once your shipment has been dispatched, you will receive a tracking number via email.

You can monitor your shipment’s progress at any time using the carrier’s tracking service.

If you have not received tracking information within the expected processing period, please contact our customer support team.

Delivery Attempts

Our shipping partners may attempt delivery multiple times.

If delivery cannot be completed because:

  • the address provided is incorrect,

  • no recipient is available,

  • delivery is refused,

the shipment may be returned to us. Additional shipping charges may apply to resend the package.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Recipient name

  • Street address

  • Apartment or suite number

  • Postal/ZIP code

  • Phone number

  • Email address

We cannot guarantee successful delivery for orders containing incorrect or incomplete shipping details.

Damaged or Missing Packages

Please inspect your package immediately upon arrival.

If your order arrives:

  • damaged,

  • incomplete,

  • or appears to have been mishandled,

please contact us within 48 hours of delivery and include photographs of the packaging and products.

We will work quickly with the shipping carrier to resolve the issue.

Lost Shipments

If your package appears to be lost in transit:

  1. Verify the shipping address provided during checkout.

  2. Check the tracking information for updates.

  3. Contact the shipping carrier.

  4. Contact our customer support team for assistance.

We will investigate the shipment and help resolve the issue as quickly as possible.

Delays Beyond Our Control

Although we strive to deliver every order promptly, shipping delays may occur due to:

  • Severe weather

  • Customs inspections

  • Transportation disruptions

  • High shipping volumes

  • Natural disasters

  • Public holidays

  • Carrier operational delays

Shop Mattress Now is not liable for delays caused by events outside our reasonable control.

Split Shipments

Orders containing multiple items may arrive in separate packages depending on warehouse availability and shipping logistics.

You will receive tracking information for each shipment when applicable.

Contact Us

If you have any questions regarding shipping, delivery, or international orders, our customer support team is happy to assist.

Shop Mattress Now
Houston, Texas, United States

Thank you for choosing Shop Mattress Now. We appreciate your trust and look forward to helping you enjoy a better night’s sleep with premium beds, mattresses, pillows, duvets, mattress toppers, mattress protectors, and quality bedding delivered to your doorstep wherever you are in the world.